Do you know when you are talking to a bot?

More and more, when you ring an organisation, an AI agent is answering your call. You might think you could spot them, with their not-quite human cadence and tone, but these days it is much, much harder.

The lag has come down from 1 to 2 seconds, which feels mechanical to under half a second, which feels natural.

Not only that, 95% of callers don't realize they are talking to an AI agent - in some cases, people have even asked agents out on a date.

It uses your natural language, whichever language you speak.

They are being used widely, for restaurant reservations, hotel bookings, financial services and utility companies.

During the California wildfires, PG&E used PolyAI to handle 1 million emergency calls in 24 hours. Not only did it save 35,00 labour hours, it increased customer satisfaction by 22%.

For a financial services company it delivered a 27% call reduction resulting in faster routing, fewer abandons and a 14 point NPS increase.

At Quicken their containment rate has now quadrupled with 2,500 calls resolved daily and not a single customer complaint.

Not only that Gordon Ramsay is a fan. Yes, Gordon, who is known to be fussy about how things are done. When you are at the top of your game, your front of house really matters. Relationships are everything.

SOURCE
Check out the video: https://poly.ai/gordon

It is slick, very slick. Maybe a little too slick.