Terms and conditions

Here is the small print. Please accept with positive intent, it is designed to protect you and us.

By purchasing one of our courses, you acknowledge and agree to and accept the following terms and conditions between you (You, Your) and Pike Squared (Pike Squared), for the delivery of your training (Program).

1. Services provided

Pike Squared will provide You with the training outlined on your course home page and the deliverables at the time of booking. The Pike Squared services are provided for your commercial or business use. Please note that the tools and materials provided remain the intellectual property of Pike Squared, your purchase of a program entitles you to a personal licence to use the tools, as they are intended. All other rights are reserved by Pike Squared.

2. Payment for the program

These terms and conditions come into effect once Your payment is received by Pike Squared.

3. Cancellation rights

You have a right to cancel your registration to study a course without giving any reason, within 14 days of the date of the email or letter confirming our acceptance of your application to register or at any time before you first access the online learning materials or other course resources.

You will receive a full refund of any fees you have paid or a waiver of any fees you are liable to pay for that course.

To exercise your right to cancel, you must inform us of your decision to cancel by making a clear statement by letter, email, online form or on the telephone.

Your right to cancel this agreement will come to an end as soon as you have accessed the online learning materials or other course resources. By accessing those materials and resources, you are explicitly agreeing that they are provided to you at that time and acknowledging that your right to cancel will be lost if you access them.

If you cancel your course, you will no longer have access to the learning materials and course resources, and you will not be able to participate in any learning or assessment activities.

4. Substitution

We welcome a substitution for a participant’s place provided they notify us in writing before the first day of the course. 100% of any prepaid course fees will be credited against the substitute. Please note that any discounts attributed to the original participant cannot be transferred.

5. Confidentiality

We encourage sharing of experiences within our sessions. Please recognise that we cannot be responsible for the confidentiality of any information shared within the sessions.

Pike Squared treats all information disclosed as confidential and will not share with anyone, without your written permission.

6. Participation in the program

Attendance of the training sessions are at your discretion. The more that you contribute and share your experiences during your program, the more you will get out of it.

If you are unable to attend a session, please let us know as a courtesy.

If you are unable to attend one of your booked 1:1 coaching sessions (where these are part of your program), please give 48 hours notice to reschedule. We recognise that emergencies can arise, If your notice is less than 48 hours, please let us know. Short notice rescheduling is at our discretion.

7. Contact between sessions

We are available via email, or through the discussion channel in the Pike Squared Academy.

8. Termination from program

You agree and accept that Pike Squared may terminate You from the program by providing You with written notice of termination if we determine at our discretion that You are conducting yourself or your business in a manner that is disparaging or disruptive to other participants, that infringes upon Pike Squared intellectual property or other rights, or that violates the confidentiality provisions set forth in Section 4.

If You are not happy with the Program and decide to leave, we hope that you will have a conversation with us prior to making that decision, so that we can ensure that anything that is not working for you, is seen to and that you are happy to remain in the program. If you still decide to leave the program, no refund will be issued.

9. Use of likeness

We may choose to record the sessions for those that are unable to attend. To facilitate this You agree and accept that Pike Squared is authorized to record, photograph, or otherwise capture your likeness, voice, images and statements made in connection with your participation in the Program (except for 1:1 coaching sessions). You hereby assign to Pike Squared all rights, title, and interest to have and to use, royalty free, such likeness, voice, images and statements gained from Your participation in the Program.

We will seek your permission, separate from this agreement, for use of Your voice, recordings, interviews and statements, in our marketing material and any other lawful purposes. Whereupon you can either accept or decline that said usage. If declined, Pike Squared agrees not to use the said material in any shape or form.

10. Pike Squared right to make changes

We will take all reasonable steps to provide the educational services that you have registered to receive. There may be circumstances outside our control where we are unable to provide those services in full or in part for reasons such as fire, flood, pandemic, terrorist acts or industrial disputes. Where those, or similar, circumstances arise we will minimise disruption so far as we are reasonably able and, wherever practicable, will provide you with reasonable alternative arrangements to continue with the course.

11. Technical issues

It is your responsibility to ensure that you have suitable software, hardware, and connectivity to join the session without issues. The instructor will allow time at the beginning of the session to talk delegates through the practical elements of using the virtual learning platform and delegates are encouraged to join the session ahead of the start time to ensure connectivity, sound and video are working correctly.

Should a delegate be unable to continue with a session due to personal or technical capability issues, the virtual learning session will continue for other delegates and no refund will be provided.

Should the trainer experience technical difficulties that seriously impact on the quality of the session for delegates, an alternative session will be arranged.

12. Course materials

Course materials provided before, during or after the virtual learning sessions remain the intellectual property of Pike Squared and are copyrighted. Materials are not to be reprinted, adapted, reused, or shared without express permission of Pike Squared.

13. Replacement certificate

Replacement certificates may be subject to a fee.

14. Governing Law

The construction, interpretation, and application of the terms of this Agreement are governed by the laws of England, without regard to its conflict of law rules.